at Pique
Job Description: Café General Manager at Pique
Salary:35,500k (incl. Service charge)
Perks: Class pass membership 40% off Pique café offering
Who are we? Pique was founded in 2017 as a picnic delivery company and since then has grown into one of London’s most sought after caterers for breakfast & lunch events.
The dream was always to open a café and this dream became a reality in January 2024 when we opened our first site on Lavender Hill. The café is popular both in the week and weekends as both a breakfast, brunch and lunch spot. It seats up to 40 inside with seating for another 20 outside. The café has gone from strength to strength and is becoming a real part of the Lavender Hill community. We run a fortnightly book club, ran a successful first ‘pub’ quiz night and are looking to grow this side of things.
Our mission is to bring fun, delicious, innovative, restaurant quality food to Londoners, whether that be at home, the office, park or our café. We focus on the informal nature of picnic dining- the relaxed feeling of being with friends, with easy to eat, crowd pleasing food. Our focus on sustainability, quality and style sets us apart from the rest.
Essential Experience & Skills
Experienced in managing large teams and busy services
Passionate about hospitality & customer service
Strong Barista skills (dialling in, latte art, espresso pulling)
Upbeat and able to lead a team to deliver exceptional service at all times
Intuitive, quick to think on their feet, and able to keep a level head during busy and challenging times
Well-presented and a good team player
An excellent communicator
Keen eye for detail and sense or urgency
Key Responsibilities:
Team
Ensure customer service excellence remains the top priority in all café operations, Ensure the FOH team represents the Pique brand by providing top-tier service with energy and enthusiasm.
Serve as the main point of contact for the team, addressing business-related queries or directing staff to the appropriate department or person.
Accurately record all staff sick days and annual leave in line with Head of Operations
Recruit, train, and motivate staff to deliver enthusiastic and exceptional customer experiences.
Ensure staff rotas align with contracted hours while adapting to fluctuating business levels to maintain reasonable labour costs
Operational
Maintain operational consistency, including opening/closing procedures, customer service, check-backs, and ensuring the café remains clean and presentable through in-service checks.
Handle customer complaints, ensuring that any issue is escalated to the management team (GM, Assistant Manager, or Supervisors) this includes replying to reviews (Just GM)
Oversee daily completion of checklists in accordance with health and safety protocols, updating procedures as necessary based on business or service changes.
Keep the Maintenance record and pest control record updated and in use (along with the head chef)
Increase café revenue, reported every 3 months through sales efforts and successful events and general running of the café - this is not a streamlined increase and should be reported as such with relevant data
Ensure the Pique brand remains highly visible through consistent, high-quality service, active community involvement, and strong team performance as well as social media representation on any relevant platforms
Event Coordination
Manage customer enquiries regarding café events, private bookings, and café catering pre-orders
Help organise staffing and handovers for relevant events
Gather and analyse feedback post-event to improve offerings and ensure customer satisfaction.
